CIGNA has scheduled maintenance as listed below. During this timeframe, eligibility transactions should not be sent. Transactions sent during the scheduled maintenance timeframe below may receive a response stating: Unable to Respond at Current Time.

Begin: Friday, 05/18/2012 7:00 PM CT
End: Monday, 05/21/2012 4:00 AM CT

Action Required: Do not send eligibility transactions to CIGNA from 7:00 PM CT on Friday, 05/18/2012 to 4:00 AM CT on Monday, 05/21/2012.

If you have any questions, please contact Client Services at 1-888-348-8457, option 2.

Professional and Institutional 5010 Claims for United Healthcare may have received an invalid error message on the Payer Claim Data Report (SR) due to a payer processing issue: (H25593) The Description is required when submitting a non-specific procedure code. (H46501) … Continue reading →

Reminder: The clearinghouse system indicates that there were Eligibility transactions for the month of March. We have not yet received an agreement as requested in the original notification below. In order to avoid interruption in your Eligibility processing for New … Continue reading →

New Hampshire Medicaid (CPID 7423 and 2575) is converting to a new Business Partner. Notification has been sent to currently enrolled providers from the payer to re-enroll on the website at https://nhmmis.nh.gov/portals/wpsprv/portal/ProviderEnrollment. New providers should begin using the new agreement … Continue reading →

Please Note: CollaborateMD nor our clearinghouse partner have the ability to advise if multiple receiver IDs are set up. Please contact Total OnBoarding (TOB) for verification of your current setup. The clearinghouse has been informed by Noridian that providers can … Continue reading →

The following payer now requires providers to submit an Eligibility agreement form: NYCAID – New York Medicaid Providers already approved to submit and receive transactions through the clearinghouse do need to complete a new agreement form by Wednesday, April 18, … Continue reading →

Cigna has experienced issues routing 5010 claims for Cigna Behavioral Health and Cigna Healthcare for Seniors which may have caused claim denials for claims submitted between 12/29/2011 and 03/07/12. Cigna has requested that these claims be resubmitted for the period … Continue reading →