"I've been using CollaborateMD for almost ten years now. ...The improvement and innovation has been exceptional. I've worked with at least 5 different software products over the years, and CollaborateMD is by far the most open to enhancement requests. That is what is making CollaborateMD a leader in the industry."

-- Billing Service Owner, Michigan

The CollaborateMD User Portal is an integrated web-based platform comprised of a suite of tools intended to enhance the CollaborateMD electronic medical billing software package.

• Enhanced Reporting provides a more flexible and scalable medium for business intelligence and dynamic reporting, and analytics. This data allows users to build, export, and share rich content reports in a wide variety of formats for better practice management.
• The Forums allow users to gather together, share ideas, collaborate on issues, promote product innovation, and increase awareness and understanding of product features.
• NPI registry and 3M Code Viewer are useful tools to help improve data integrity, resulting in fewer rejected claims and increased revenue.
• P2P+ gives one-click access to our suite of EMR-lite tools, powered by RelayHealth, which include ePrescribing, secure patient-provider-pharmacy messaging, and online consultation templates for billable "virtual visits".
• The CollaborateMD Wiki is another self-service tool to help you get the answers you need 24/7/365.

Below are just a few highlights of the solutions we offer to manage your revenue cycle. These services encompass a number of tools to verify data integrity, reduce error rates and optimize financial workflow resulting in increased revenue and net profit improvement.

• Eligibility
  • Automated Eligibility verifies the accuracy of patient demographics and plan benefits, which identifies potential problems for faster correction, making this the first step to a clean claim.
  • Address Verification confirms that patient addresses comply with USPS standards, ensuring deliverability and HIPAA compliance for faster and more secure patient payment processing.
• Claim Management
  • 3M Code Scrubbing verifies coding accuracy utilizing a comprehensive suite of tools that includes CCI, NCD, and LCD edits and our 3M Code Viewer which significantly reduces denials and rejected claims.
• ERA Posting
  • Auto-Posting improves accuracy and reduces operations costs. Customize workflows based on the remittance advice codes received in the ERA file, and make necessary changes on the fly, resulting in faster patient statement processing.
• Patient billing
  • Electronic Patient Statements and final demand notice (FDN) statements reduce operations costs and expedite patient payments. This feature offers everything you need to bill your patient accurately the first time, including mailing materials, postage, and USPS FASTforward service.

 

"Switching to a hybrid SaaS Internet-based system has been an incredible experience. We do not have to worry about maintaining a server, which is a big expense and consumes management's time."

-- Billing Service President, Florida

No matter how healthy a patient may look on the outside, medical providers give thorough examinations and run routine tests to keep their patients healthy. In order to keep your A/R low and net profit up, your medical billing technology requires that same attention. When was the last time you gave your electronic medical billing solution a check-up?

Just as we all age as individuals, technology gets older, too. That's why it is so important to choose a scalable electronic medical billing solution that can grow with your practice or billing service over time. Countless CollaborateMD customers discovered our solution only after out-growing their previous software, with hundreds of hours and thousands of dollars thrown down the drain.

Traditionally, the two technologies available have been server-based and web-based (also known as browser-based, Software as a Service, or simply SaaS).

• A server-based solution boasts power and speed, but with those benefits often comes expensive servers and the need to employ an in-house IT staff to maintain the database and troubleshoot technical issues.
• On the other hand, a web-based solution gives users complete freedom, convenience, and flexibility; however, it is known to cause delays in data retrieval and often centrally controls updates without regard for customer readiness.

CollaborateMD offers a unique, Internet-based, hybrid SaaS technology that combines the speed and power of server-based systems with the convenience and flexibility of web-based solutions—without any of the drawbacks listed above—but with some notable benefits.

• Efficiency: Proprietary data caching allows our program to locally store commonly used data for instant retrieval of information without delays caused by Internet traffic, resulting in increased office efficiency at significantly lower costs.
• Speed: Hybrid SaaS technology pulls only specifically requested data, and is most measurable within features such as messaging and scheduling, in which the time it takes to load new data is shortened by nearly 50 percent.
• Control: One‐click execution of seamless software updates allows customers—as opposed to the software provider—to control version updates in order to maintain operational stability.

For a closer look at CollaborateMD's hybrid SaaS technology, we encourage you to read this white paper, which explains how our unique technology saves medical offices time and costs in any economic climate, and especially during a downturn.

No industry has higher standards for security than healthcare. That's why CollaborateMD protects all data with the highest form of security possible:

• Your data is safe with our encrypted 256-bit SSL connection.
• Our servers use the highest quality firewalls.
• All information is backed-up on a mirrored out-of-state site. Both locations have redundant fiber optic connections and power management, to ensure your data is amply protected.
• Internal quality assurance department ensures HIPAA compliance, enhances accuracy, and preserves the integrity of the application.

The diagram below shows the secure path your encrypted, HIPAA compliant claim data takes to reach Payers.

No matter where you are, CollaborateMD makes it easy to access your data quickly and securely.

Unlike other electronic medical billing solutions, CollaborateMD offers the following at no additional cost:

• Multiple practices under a single CollaborateMD account
• Multiple office locations and resources
• Multiple users and licenses
• Multiple control options, including individual permissions for "no access," "read access," or "full access"

Because CollaborateMD is Internet-based, it's an easily portable, securely encrypted solution that is perfect for anywhere you travel. Even when you're between satellite offices, hospitals, nursing homes, or other locations, you can rest easy that your data is always within reach. With only your laptop and wireless broadband card, you can access all of your favorite CollaborateMD features.

Plus, CollaborateMD is extremely cost-effective, because you can easily get up and running without purchasing a dedicated server, setting up a virtual private network (VPN), or employing an IT department.

CollaborateMD users also enjoy the freedom and flexibility of using our software from the comfort of home. Your employees can save time, energy, and gas money filing electronic claims without ever needing to drive into the office.

"...Most of all, CollaborateMD allows me to provide the very best service which includes reliability, security and fast support in managing my client’s account. I love this software! It is simply AWESOME in its class!"

-- Billing Service Owner, Oregon

Every customer has a customer. Medical providers are in business to serve their patients; billing services serve providers; consultants serve customers; and the list goes on and on. At CollaborateMD, we strive to not only serve our users, but to enable them to better serve their own customers. That’s what service is truly about.

Even though many of our customers will never interact with every member of our team, each department touches our customer's workflow in some way. Development and quality assurance teams strive to build and test new functionality based on customer feedback collected from our sales and marketing team. Accounting team members keep our company healthy and profitable so that we can maintain our incredible track-record of steady growth to keep up with increasing customer needs. Human resources serves our internal customers—the CollaborateMD staff—because we believe that treating people with respect and helping them achieve their goals is the key to pushing those same values through to external customers.

Last, but certainly not least, is our dedicated customer support team, which—in addition to typical support duties—goes above and beyond to deliver faster, more efficient, round-the-clock assistance. Just take a look at some of the newest services they’ve added to their plate:

• On-demand support for faster case management and more immediate issue resolution
• Self-paced training videos for customers to learn on their own timeline
• Our customer user portal, including all release documentation, a wiki, and discussion forums
• Live chat (coming soon)
• Customer Service Week – an annual, week-long celebration of our customers

Our service doesn't end there, but we like to think of it as a great place to start! For more information and to access the resources listed above, visit the Support section.

"My entire experience with CollaborateMD and its staff has been truly wonderful!! It is excellent software at a great price!!"

-- Billing Service Owner, Minnesota

Yes, it's a tired cliche, and yet, it never really goes out of style. Stretching every hard-earned dollar is the key to survival in business, and healthcare is no exception. That's why CollaborateMD offers:

• Unlimited number of users to keep costs low for even the largest office.
• Free updates and upgrades with no hidden charges that you can access immediately via the Internet.
• No license fees per computer, no required back-ups, and no maintenance on the database.

For these reasons and many more, CollaborateMD is a highly cost-effective solution. So help yourself to a free trial of our software, and feel free to take advantage of our Money Back Policy if you're unsatisfied for any reason.

Throughout our website, we focus on the value of our services and the quality of our products, but we understand that cost is often an important factor in choosing your medical billing software, too. This section of our site is dedicated to helping you understand how we can afford to deliver such a high-quality solution at such an affordable price. For CollaborateMD, the key to cost-effectiveness without sacrificing value is our hybrid SaaS technology.

Undoubtedly, one of the greatest benefits to choosing any Internet-based software is the significant cost savings. The alternative—that is, opting for a server-based solution—can be an extremely expensive undertaking when you factor in initial hardware and software investments, networking, IT and dedicated server costs. The sustainability of our hybrid SaaS model offers a long‐term safety net to physicians and medical billers who seek an affordable alternative to server‐ and browser‐based solutions, but who refuse to sacrifice the respective speed and power or convenience and flexibility they’ve come to expect from these less comprehensive models.