We strive to ensure the highest degree of quality and service for our valued customers. If you encounter any difficulty while utilizing our software or services, we urge you to contact our qualified staff for professional assistance with any technical issue you may face. We encourage our customers to send us feedback and suggestions on how to improve the software and/or services we offer. We are committed to customer loyalty, and will do our best to ensure your total satisfaction.

As a testament to how firmly we stand behind our software, we offer a limited 30 day money back policy on setup fees. We believe that most moneybacks can be avoided; however, if you would like a refund on the setup fee, please contact us in writing via mail or fax within 30 calendar days from the date of purchase.

Refunds are only available on setup fees, and only to those customers who have registered a practice and provider into the system. We strongly recommend not purchasing CollaborateMD until you are actually performing billing for a provider.

Refunds are not available on transaction fees or monthly fees. The customer must pay all other fees including, but not limited to, transaction fees and monthly fees. Refunds are limited to one time per customer. No repeated moneybacks are available. No refund is available after 30 days. Any outstanding fees due on non-refundable products, transactions, or a monthly minimum will be subtracted from any allowable refund.

This moneyback policy is NOT a guarantee and does not change the End-User Agreement signed upon purchase.

CollaborateMD makes no representations or warranties, expressed or implied, with respect to the services and the software. CollaborateMD disclaims all other warranties, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

We reserve the right to change or discontinue this policy at any time. Modification of the policy will not affect the moneyback policy on previous purchases.

A request for refund must be submitted in writing by the original purchaser to Customer Service by US Mail or fax. Requests must have ATTN: MoneyBack on the request. Requests directed to other contact addresses or by other methods are not accepted for moneyback.

Customers must VERIFY that we received your refund request by calling us after faxing.

Fax requests to:
954-337-2675

ATTN: MoneyBack
<Customer Name>
<Customer Address>
<Customer Phone Number>

Please notice that, upon receiving a refund, you are obligated to remove the software and all related files from your computers.