Our entire support department is ready to answer your questions, help you navigate through any unfamiliar territory, and support your office in every way possible. We are dedicated to building customer loyalty, so we train each and every support team member to provide quality service, fast response, and knowledgeable guidance through our products and services.

For quick answers at your fingertips, check out our Wiki !

The Wiki, which provides a 'How-To' approach to utilizing CollaborateMD, is a combined effort of our in-house software development, documentation, support and quality assurance teams.

If you would prefer to contact our support department, please choose one of these methods below:

Internal Messaging - Once you are logged in, you can send secure messages directly to the support staff. A case will be created for your question or problem and you will receive a reply to your message with a case number. A member of our courteous support staff will work on resolving your case and will send your answer back through messaging or by phone. This is the recommended method for contacting support.

Telephone – Feel free to call our support department during business hours so that we can assist you.

Email – Send us an email, and someone from our support department will immediately open a case, and then work quickly to close it! Since email is not secure, we strongly recommend not sending any Protected Health Information in the email.

Below are the training videos currently available.

Please note that some videos and documentation will refer to our software using its former name, ClaimGear. Each video plays in Adobe Flash Player. Video load time will vary, based on your Internet speed.

Training Videos by Sections
Introduction (Practice, Provider, Referring, Facility, Codes, Superbills, Messaging)
Patient Section (Understanding the patient section)
Payors (How to add and manage insurance payers)
Claim Section - HCFA-1500 (How to add/edit claims)
Reporting (Daily/Monthly Reports, Claim Reports, A/R Reports, Misc. Reports)
Eligibility (How to setup and run Patient Eligibility)
Payer Agreements (How to fill out clearinghouse Payer Agreements)
Clearinghouse Reports (How to read and understand clearinghouse reports)
Administration (How to add and administer users)
Document Imaging & Storage (How to import and manage images of documents)
Pricing Wizard (How to configure your CPT pricing)

Appointment Scheduler Training Videos
Resources Options Appt Types Appt Statuses How To Use Scheduler Search Appts Appt Requests

Payment Section Training Videos
Line Item Posting Account Posting EOB Posting Adjustments Transaction Maintenance Credit Management

Claim Control / Tracking / Validation
Claim Control
Claim Tracking
Claim Validation
Batch Printing
Statement Tracking
FDN Assignment

Contracts and Fee Schedule
Add Blank Contract
Add Wizard / Import
Associating Contracts to Payers
Contract AutoFill When Posting Payments

CPU: Pentium 4 Class or Better or AMD equivalent

RAM: 1GB

Resolution: 1024 x 768 or higher

Free Disk Space: 100MB

Operating System: Windows 2000, 2003, XP or Vista

Internet Access: Minimum of High Speed DSL or Broadband (business class recommended).
Satellite ISP not supported.

Latency Test Average: < 100 ms.

2009
01.06.2009	System was unavailable betwen 8:31AM and 9:14AM EST due to qissues with database flash recovery.
01.04.2009	System was unavailable between 11:00PM and 11:10PM EST for scheduled database maintenance.
01.03.2009	System was unavailable between 8:00PM and 11:45PM EST for scheduled database maintenance.

2008
07.30.2008	System was experiencing sporadic issues 4-6 times this month causing 10-15 minute outages. Hardware was upgraded on the servers to fix the problem.
03.20.2008	System was unavailable from 7:00pm to 7:30pm EST. System was experiencing slowness from 2:30pm to 2:45pm EST.
02.14.2008	Server #1 was unavailable from 12:15pm to 12:30pm EST. Server#2 was available during this time.
02.08.2008	System was unavailable from 9:00am to 9:30am EST.
01.28.2008	System was unavailable from 8:00am to 9:00am EST.

2007
02.18.2007	We have switched back to the primary data center and all issues have been resolved.
02.11.2007	We have switched to our secondary data center due to issues being worked on in the main data center.
01.09.2007	We are issuing sporadic system issues recently and they are being worked on.

2006
12.23.2006	System will be unavailable from 6:00am to 8:00am EST for system maintenance.
11.18.2006	System will be unavailable from 5:00am to 8:00am EST for system maintenance.
11.12.2006	System will be unavailable from 10:00pm to 11:30pm EST for system maintenance.
11.11.2006	System will be unavailable from 12:00am to 2:00am EST for system maintenance.